Question 1

What does your cleaning service include?

Accepted Answer

Our services cover everything from routine home cleaning to specialty services like deep cleaning, post-construction, healthcare facility cleaning, and more. Each service has a defined scope. See our Services page for details, or call us to discuss your specific needs.

Question 2

Do you bring your own cleaning supplies?

Accepted Answer

Yes! We bring all necessary professional-grade cleaning products and equipment. Our products are non-toxic and safe for children, pets, and people with sensitivities.

Question 3

How long does a cleaning take?

Accepted Answer

It depends on the size and condition of the space. A standard home cleaning typically takes 2–4 hours. Deep Cleaning & Decluttering, Move In/Out cleans, and Post-Construction cleans can take longer. We'll give you a time estimate when you book.

Question 4

Do I need to be home during the cleaning?

Accepted Answer

Many clients prefer to provide access ahead of time and come home to a clean space. We can coordinate key pickup, lockbox access, or whatever works best for you.

Question 5

Can I cancel or reschedule?

Accepted Answer

Yes. Rescheduling is always free. We ask for at least 48 hours notice for cancellations to avoid a cancellation fee.

Question 6

Are your cleaners background-checked?

Accepted Answer

Yes. All Tidyly staff are thoroughly background-checked, trained, and insured. We take trust seriously. You should feel completely comfortable with our team in your space.

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